What vulnerability and accessibility mean to us

We recognise that there’s no one-size-fits-all approach when it comes to vulnerability and accessibility, and that the situation you currently find yourself in may not necessarily be the same further down the line. Whether you’re coming to terms with a bereavement or job loss, or are experiencing ongoing challenges relating to an impairment with your mobility, sight, or hearing, we’re here to make sure your homebuying journey is as seamless as possible. 

How we can support you

At Mortgage Advice Bureau, we’re dedicated to supporting the needs of all our customers and we want to ensure that you have all the tools you need to make informed decisions about your money and your mortgage. 

Buying a house is likely to be one of the most significant financial decisions you’ll make in your life, and it’s vital that you have the appropriate access to the right information delivered in a way that makes sense to you. 

When our advisers contact you about your mortgage or protection policy, we'll always take a moment to double check that you fully understand what your adviser has told you. Whether you're just starting your homebuying journey or your policy is up for renewal, we'll make sure you have everything you need whenever you speak with us. 

We get that the world of finance can be a bit confusing, and mortgages are no different. That being said, it’s your adviser’s job to ensure you have everything you need to make an informed decision, in a way that works best for you. 

After all, we all have different needs, styles of communication, and life situations. What works for one person may not work for you, especially if you have vulnerabilities or specific requirements that may make it challenging to access the information required. 

As a leading expert in mortgage, protection, and general insurance advice, we cannot provide guidance and information on any other area. However, that doesn’t mean we can’t point you in the right direction. 

If you’re struggling with anything regarding your application, speak to your adviser. If it is something that falls outside of their area of expertise, they can direct you to a range of appropriate resources that you may find useful.

Do you require additional support?

To help us tailor your homebuying journey to your needs, let us know if you have any specific requirements or have recently experienced a change in your circumstances.

If you have any additional accessibility issues that you’d like to make us aware of, or if there’s anything that you think we can improve on, click here.

Important information

Your home may be repossessed if you do not keep up repayments on your mortgage.

There may be a fee for mortgage advice. The actual amount you pay will depend on your circumstances. The fee is up to 1% but a typical fee is 0.3% of the amount borrowed.